How does it feel to get a glowing review from a client?
What are the things in your business that you want to really stand out?
You obviously want your clients to have amazing results and reach their goals.
But what about the overall experience they have in working with you, even beyond the coaching or services you provide?
Think about it.
Your client experience starts with the very first interaction.
Let’s imagine that a new client joins your program.
Will they feel welcomed right away or like just another number?
Will they receive all the information they need to get started quickly and easily, or will they be hunting for the basics and emailing support?
How can you continue to nurture your relationship, even after they’ve made a purchase?
The systems you have in place in your business can have a huge impact on your client experience, from onboarding to delivering your services to invoicing.
What area of the client experience can you focus on this week? What is one small change you can make to improve it?